Information We Collect
We collect information you give us directly. That includes your name, phone number, email address, and the property address where you need water damage restoration. When you call or fill out a form, we may also ask about the type of water damage, the size of the affected area, and your insurance company.
We collect some information automatically when you visit our website. This includes your IP address, browser type, device type, pages you view, and the time you spend on each page. We use this to keep our site running smoothly and to understand what visitors need.
We do not collect payment card numbers on this website. If you pay for services, we handle payment through secure methods separate from this site.
How We Use Information
We use your contact details to respond to your request, schedule an inspection, and send a technician to your property. We may call, text, or email you about your appointment, your estimate, or the work we perform.
We use the details about your water damage to prepare for the job, bring the right equipment, and give you an accurate upfront price. We also use your information to process payment and to coordinate with your insurance company if you ask us to.
We use website usage data to improve our pages, fix problems, and make it easier for people in Albin and nearby areas to find us when they have a water emergency.
Cookies and Tracking
Our website uses cookies and similar technologies. Cookies are small files stored on your device. They help the site remember your preferences and understand how you move through our pages.
You can set your browser to refuse cookies or to alert you when cookies are being sent. If you turn off cookies, some parts of our website may not work as well, but you can still call us at +1 (866) 476-5815 for help.
Analytics and Third-Party Tools
We use third-party analytics tools, such as Google Analytics, to see how visitors use our site. These tools collect information like your IP address, browser, and pages visited. They help us understand which services people need most, like basement flooding or burst pipe repair.
We may also use third-party tools for scheduling, customer communication, and review management. These providers only receive the information needed to perform their function, and they are required to protect it.
Data Sharing and Disclosure
We do not sell your personal information. We share it only when needed to run our business or when the law requires it.
We may share your information with insurance companies if you ask us to handle a claim, with subcontractors who help us complete your restoration work, and with software providers who host our website or manage our scheduling. We may also share information if we are required by law, such as in response to a court order or to protect the safety of our team and customers.
If our business is ever sold or merged, your information may transfer to the new owner. We will notify you if that happens.
Data Retention
We keep your contact and job information for as long as needed to provide services, handle warranty claims, and meet our legal and accounting requirements. When we no longer need it, we securely delete or destroy it.
Website analytics data is kept for a shorter period, typically up to 26 months, so we can spot trends without holding onto old data.
Data Security
We take reasonable steps to protect your information. This includes using secure connections on our website, limiting access to your data to employees who need it, and storing paper records in locked areas.
No method of transmission or storage is completely secure. We cannot guarantee absolute security, but we work hard to keep your information safe and to fix any issue quickly.
User Rights
You can ask us what personal information we have about you. You can also ask us to correct it, delete it, or stop using it for marketing. To make a request, call us at +1 (866) 476-5815 or email us at the address below.
We will respond within a reasonable time. We may need to verify your identity before we act on your request. If you are a Wyoming resident, you may have additional rights under state law, and we will honor those as required.
Children's Privacy
Our website and services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, call us at +1 (866) 476-5815 and we will delete it.
Changes to This Policy
We may update this privacy policy from time to time. When we do, we will post the new version on this page and change the effective date at the top. The new policy applies as soon as it is posted.
If we make a major change in how we handle your personal information, we will make it clear on our website or contact you directly if we have your email or phone number.
Contact Information
If you have questions about this privacy policy or how we handle your information, call us at +1 (866) 476-5815. You can also write to us at the address below or send an email to the address listed in the contact section.
We are happy to help. Your trust matters to us, and we want you to feel confident about how we treat your information.